A nationwide inventory and distribution ERP for a government food programme

The challenge

Every month, area agents counted the families in their area. Those counts were aggregated by hand at governorate level, then at country level, to estimate next month's food quantities. Planning, purchasing, inventory and distribution ran on manual processes and Excel sheets, each governorate in isolation, with delays, inaccuracies and no operational visibility. The client is a government body and is not named.

The solution

Start Dynamics built a centralised ERP, fully in Arabic, covering the supply chain from monthly planning to distribution to families:

1. Planning. Agents upload their data sheets. The system aggregates them automatically and converts the number of families into actual food basket quantities using the national basket template.
2. Purchasing. Aggregated demand becomes purchase requests and orders, with vendor assignment and quantity control against approved demand.
3. Receiving and inventory. Warehouse and border-outlet receipts, partial receipts, opening balances per location, lot tracking and FEFO issuing for expiry-sensitive goods, available-versus-reserved quantities.
4. Shipment tracking. Trucks and quantities per shipment, with unit conversions, from ports and harbours to each governorate warehouse and on to the agents who distribute to families.
5. Issue. Sales orders to local distribution networks with agent selection and warehouse-based issue control.
6. Control. Dashboards that track plans, movements and deliveries, automated approval workflows by role, row-level security, notifications and attachments.

The rollout was structured in a six-week execution window from scope finalisation to go-live readiness.

What changed

The monthly estimate is calculated by the system the moment agents upload their sheets instead of being aggregated by hand through three levels. The whole operation, from estimate to purchase to distribution to the end consumer, runs in one system, and every shipment is traceable with its quantities and units from port to agent.